Last updated: Dec 2025

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with any website owned or operated by Soul Sanctuary (“we”, “us”, or “our”). This policy applies to all of our online platforms, including all websites, subdomains, landing pages, and digital services (collectively referred to as “our websites”).

By using our websites, you agree to the terms of this Privacy Policy.

1. Who We Are

We are Soul Sanctuary operating various brands and services and any other affiliated brands or websites we manage.

We are committed to protecting your personal information and respecting your privacy.

Contact us:

Email: [email protected]

Postal Address: 176 Nepomuk, 262 42 District Pribram

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

• Name

• Email address

• Phone number

• Postal address

• Payment information (handled securely by third-party processors)

• Messages or enquiries submitted through forms

• Account details if you register for services

2.2 Information Collected Automatically

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies and tracking data

2.3 Information from Third Parties

• Payment processors

• Booking systems

• Social media platforms

• Advertising platforms

3. How We Use Your Information

We use your information to:

• Provide and manage our services

• Process orders, subscriptions, bookings, reservations

• Respond to enquiries and support requests

• Improve user experience

• Personalise content and marketing

• Comply with legal obligations

Lawful bases include: consent, contract, legitimate interests, and legal obligations.

4. Sharing Your Information

We do not sell your personal data.

We may share it with:

• Service providers

• Delivery partners

• Professional advisers

• Regulators when required

5. Payment Processing

All payments are handled by secure third parties (e.g., Stripe, PayPal, WooCommerce Payments).

We do not store full card details.

6. How Long We Keep Data

Data is retained only as long as needed for legal, business, or operational purposes.

7. Your Rights

Under UK GDPR, you can:

• Access your data

• Correct inaccuracies

• Request deletion

• Withdraw consent

• Restrict or object to processing

• Request data portability

• Complain to the ICO

8. Cookies & Tracking

We use cookies to improve website performance, analyse traffic, and personalise content.

9. Data Security

We use technical and organisational safeguards to protect your data, though no system is fully secure.

10. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent.

11. International Transfers

When data is transferred outside the UK, we ensure appropriate safeguards.

12. Third-Party Links

We are not responsible for the privacy practices of external sites.

13. Changes to This Policy

Updates will be posted on our websites.

14. Contact Us

Email: [email protected]

Postal Address: 176 Nepomuk, 262 42 District Pribram